Pocket Chime Alerm
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Pocket Chime Alerm · Help

Support

Start with the checks below. If the issue remains, send the device and app details listed at the end so we can investigate it.

Last updated: August 25, 2026

Quick help

No alarm sound

Check the selected sound, device volume, notification permission, Focus settings, and whether the alarm still appears in the app.

Pro access missing

Confirm the Apple account used for purchase, connect to the internet, then use Restore Purchases.

Weather not shown

Enable Weather in the app and allow location access. Approximate location is sufficient.

Calendar unavailable

Allow Calendar access in iOS Settings, then return to the app and reconnect the feature.

Purchases and subscriptions

Restore Purchases

  1. Use the same Apple account that made the purchase.
  2. Connect the device to the internet.
  3. Open Settings in Pocket Chime Alerm and choose Restore Purchases.
  4. Wait for the confirmation, then reopen the paid feature.

Reinstalling the app does not create a new purchase. Restoration can only recover purchases that Apple reports for the signed-in Apple account.

Manage Subscriptions

View, change, or cancel an auto-renewing plan from Apple's Manage Subscriptions page. Deleting the app does not cancel a subscription. Apple also handles billing and refund requests.

Weather

If weather is enabled but no conditions appear:

  1. Open iOS Settings → Privacy & Security → Location Services.
  2. Choose Pocket Chime Alerm and allow location while using the app. Precise Location is not required.
  3. Confirm the device has a network connection.
  4. Return to the app, turn Weather off and on once, then wait for a fresh request.

Weather depends on Apple WeatherKit, location permission, and network availability. A temporary Apple service error can delay an update.

Calendar and Light Check

Calendar

Open iOS Settings → Privacy & Security → Calendars and allow Pocket Chime Alerm to access events. The app reads upcoming event context on the device; if the calendar itself is not synced to the phone, it cannot be shown.

Light Check

Light Check needs camera permission while it is running. Open iOS Settings → Privacy & Security → Camera and enable Pocket Chime Alerm. Make sure the front camera is uncovered and the room lighting can reach it. The feature calculates brightness on the device and does not save camera images.

Alarms, timers, widgets, and Apple Watch

  • After changing an alarm, confirm the next scheduled time shown in the app.
  • Keep notification permission enabled and verify the selected sound and device volume.
  • For a widget that is slow to update, open the main app once and return to the Home Screen.
  • For Apple Watch, confirm the watch is paired, the companion app is installed, and both devices are nearby.
  • Restart the app and device after an iOS update if a system alarm or complication remains stale.
Important. This contact channel is not an emergency support service. Do not rely on the app as the only alert for medical, safety, or emergency situations; use an independent backup.

Contact support

Email info@cavemen.jp. To help us find the issue, include:

  • iPhone or iPad model and iOS version;
  • Pocket Chime Alerm version;
  • the feature you were using and the result you expected;
  • the exact message shown, if any; and
  • steps that reproduce the issue.

Do not send passwords, full payment details, calendar contents, or other information that is not needed. For data handling details, read the Privacy Policy.